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App availability

ALIBI is being prepared for public release on iPhone. The official download link will appear on our home page when it is available. The guidance below explains the app's purchase and player-data controls; the website itself does not sell subscriptions.

Restore Pro

On the Pro screen, choose Restore Purchases using the Apple Account that made the purchase and keep an internet connection open. This restores eligible subscription access, not deleted game progress. If access is still missing, email us with the product name and approximate purchase date. Never send your Apple password or full payment details.

Manage or cancel a subscription

Open iPhone Settings, choose your Apple Account, then Subscriptions and ALIBI. Deleting the app or player data does not cancel renewal. For refunds, use Apple's purchase support: https://reportaproblem.apple.com/.

A case will not load

Check your connection, reopen ALIBI and return to the case. Contact support if the problem continues. Avoid reinstalling as the first troubleshooting step: an anonymous player identity and its progress may not be recoverable afterwards.

Delete player data

In ALIBI Settings, choose Delete my data and read the confirmation. Server deletion removes your player profile, runs, leaderboard results, submitted feedback and uploaded avatar. Local reset only clears this device's progress. Neither action cancels Apple billing. If you cannot access the app or have another privacy request, contact [email protected]. We may need information to identify and verify the relevant player record.

Report a problem

Email [email protected] or use the app's contact form. Include the app version, device model, language, case name, what happened and any visible error. A screenshot can help; remove private information first. Never include passwords, access tokens or payment-card details.

About the game

The people, phones and conversations in a case are fictional. ALIBI does not read your real messages or contacts. The first cases have complete story text in English, Japanese and Simplified Chinese. Cases and access conditions are shown in the app.